My Rewards Points programme
Oman’s most exciting Rewards programme.

Terms & Conditions

From the receipt of your HSBC Premier, Advance and Platinum credit cards you will automatically be enrolled into the My Rewards Points programme. You will begin collecting My Rewards Points which you can spend on rewards of your choice.
Please take a few minutes to read the terms and conditions below, as by using your HSBC Premier, Advance and Platinum credit cards you are agreeing to them.

1. Membership

My Rewards Points is free to join. You will be automatically enrolled when you start using your HSBC Premier, Advance and Platinum credit cards. We will set up a My Rewards Points account to record any Rewards Points collected or spent by you.
Should any of the following events occur, we reserve the right to terminate Membership and revoke any accrued My Rewards Points:

  • Failure to comply with these terms and conditions
  • Supplying false or misleading information to us
  • Abuse of any Membership privileges
  • If you don’t use your HSBC Premier and Advance credit card for a period of fifteen months
  • Death or bankruptcy

2. Collecting My Rewards Points

When using your HSBC Premier and Advance Credit Card you will automatically collect My Rewards Points and details of these Rewards Points will be featured on your next credit card statement.
My Rewards Points will send regular updates of your account balance including Rewards Points collected and spent.

3. Personal Information

For details regarding your data and privacy, please read our full privacy policy here

4. General

We reserve the right at any time and without prior notice:

  • To change these terms and conditions, the qualifying goods and services, the reward portfolio and our earn partners
  • To suspend or terminate the My Rewards Points programme

We will notify you of changes to your My Rewards Points account via your monthly statement
My Rewards Points have no monetary value and cannot be sold, transferred or otherwise dealt with except in accordance with these terms and conditions
We cannot be held liable for any loss, theft, damage of a reward, whether in the course of delivery or otherwise.
All conditions and warranties, whether expressed or implied and whether arising under legislation or otherwise, as to the condition, suitability, quality, fitness or safety of any reward supplied are expressly excluded to the full extent permitted by law. Any liability that cannot be fully excluded is limited, where permitted, to replacing, repairing or crediting the value of the reward at our discretion.
All exclusions and limitations of liability in these terms and conditions apply for our security and the benefit of all reward providers. Reward providers do not have any authority, expressed or implied, to make any representation or warranty on our behalf.

5. Transfer of My Rewards Points

Rewards Points are personal to your My Rewards Points account and cannot normally be transferred. However, an account may be merged when a merger of HSBC credit card accounts happen by submitting the evident documents signed along with ID copies.

6. My Rewards Points Expiry

  • Three Year My Rewards Points Expiry Policy

All Rewards Points earned up to 31st March 2010 will be subject to expiry on 31st March 2013. Rewards Points issued after 31st March 2010 will expire 3 years (36 months) after they have been issued.

  • Fifteen Month Inactive Account Expiry Policy

We may close any My Rewards Points account in which no Rewards Points have been collected or redeemed for a continuous period of 15 months. Upon account closure, any Rewards Points in such account will expire.

7. Rewards terms and conditions

  • My Rewards Points will maintain a ‘rewards catalogue’ on www.myrewardspoints.com specifying the products and services which are redeemable with Rewards Points
  • Rewards from the My Rewards Points rewards catalogue can be redeemed via www.myrewardspoints.com or by contacting our customer service centre on 24762762 between the hours of 9am to 6pm (Oman time) from Sunday to Thursday, excluding Government and National Holidays. To spend Rewards Points against the rewards catalogue, members will have to be logged in at www.myrewardspoints.com or pass security criteria when calling the My Rewards Points customer service centre
  • Rewards catalogue options and rewards price may be withdrawn or amended without prior notice
  • On receipt of the My Rewards Points reward request, Rewards Points will automatically be deducted from the members account
  • Rewards are subject to availability, suppliers warranties and restrictions at the time of claiming the reward
  • For the purpose of redemption, the My Rewards Points member will directly enter into a sale/purchase relationship with the concerned supplier of the rewards. My Rewards Points shall only act as an agent for redemption of Rewards Points. Members agree that My Rewards Points can pass their name, address/email address and account number to the relevant reward supplier where required for them to fulfill the redemption
  • Full rewards terms and conditions are available below

8. Merchandise Rewards

  • At the time of requesting the reward, your current My Rewards Points balance must be at least equal to the total My Rewards Points value of the reward you are requesting
  • All rewards are subject to availability. Stocks may be limited
  • My Rewards Points rewards and the number of Rewards Points required are subject to change without notice
  • The selection of reward suppliers is at the discretion of My Rewards Points
  • All the rewards displayed on the website or in the rewards catalogue can only be redeemed by My Rewards Points members in the country registered
  • Merchandise rewards are non cancellable and non refundable and cannot be exchanged for Rewards Points, cash or other rewards. In instances where a product is out of stock, the reward supplier may suggest a replacement and it is the members decision to accept or refuse the replacement. Where a replacement is not taken then a refund will be provided within 14 working days
  • In instances where the product is faulty, the supplier warranty applies
  • Reward products may change from time to time
  • Some rewards may differ slightly from the image shown
  • will be delivered directly by the reward provider within ten working days of redemption
  • In instances where the courier company is unable to deliver and the member and/or the alternative contact person is unreachable, the reward will be returned back to the supplier and the redemption will be cancelled. A full refund will be provided within 14 working days of the return. Member will be notified of the failed delivery via email

9. Reward Vouchers

  • Reward vouchers are issued by My Rewards Points for use at the specified reward provider
  • Reward vouchers are valid for 180 days from redemption and are not valid beyond the expiry date shown on the voucher
  • Reward vouchers can be used towards purchases at participating reward provider outlets to the value mentioned on the reward voucher. Reward vouchers must be presented at the time of purchase
  • Reward vouchers can be used as part payment. If the price of the purchase exceeds this value, the balance must be paid on purchase. If the price of the purchase is less than the value of the reward vouchers, no change will be given
  • More than one reward voucher can be used per transaction
  • Reward vouchers cannot be used in conjunction with any other offer, promotion or type of gift voucher
  • Reward vouchers may not be applicable for certain goods or services. Please check with the reward provider for any exclusion
  • Damaged, defaced or photocopied vouchers will not be accepted
  • Vouchers cannot be exchanged for cash nor sold or transferred for value
  • Vouchers remain the property of HSBC
  • The goods or services purchased using reward vouchers are the responsibility of the rewards provider and not My Rewards Points
  • Reward vouchers are non-cancellable and non-refundable and cannot be exchanged for points, cash or other rewards
  • My Rewards Points or the reward provider is not responsible if reward vouchers are stolen or used without permission
  • Reward provider standard terms and conditions also apply
  • Vouchers ordered via the My Rewards Points website or customer service centre can be collected from the My Rewards Points office or sent to you via courier at an additional charge which will be applied at the time of redemption and is payable as Rewards Points

10. General Booking Policy

  • My Rewards Points rewards includes flight tickets, hotel stays, car rentals and activities. These travel rewards and can only be redeemed online at www.myrewardspoints.com
  • Bookings can be paid for fully with My Rewards Points, a combination of My Rewards Points and cash and Cash only. Any cash amount is payable with a Visa or MasterCard credit card only.
  • Booking prices are quoted based on the best available price across suppliers at the time of booking, for chosen route/destination, class of travel, passenger type, dates and times of travel. Travel reward prices therefore vary dependent on these travel requirements, how far in advance travel is booked and availability.
  • Bookings are subject to availability and applicable airline, hotel, car rental or activities provider booking policies. In the event of any conflict between the supplier’s booking policies and My Rewards Points Terms and Conditions and/or My Rewards Points Booking Policy, then My Rewards Points Terms and Conditions and /or Booking Policy shall apply.
  • My Rewards Points reserves the right to change the pricing and minimum spend required for travel rewards at any time without prior notice.
  • Travel rewards can be booked for members themselves or for anyone else they choose, provided the traveler/s have the relevant documentation and identification to utilize the booking. Once a booking is made with a registered name, the traveler’s name cannot be changed.
  • Age classification for flight, hotel, car rental and activities bookings is determined by the age of the traveler at the end of the travel period.
  • Dates for all travel bookings have to be confirmed at the time of booking. Travel bookings cannot be held.
  • My Rewards Points has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond suppliers' direct control.
  • It is the responsibility of the My Rewards Points member to review airline baggage allowances, any travel restrictions, warnings, announcements and advisories, prior to making travel arrangements to international destinations.
  • It is the responsibility of the My Rewards Points member to obtain any required visas for entry to the country of destination or connecting destinations by contacting the respective embassy directly. Visa requirements will not be communicated by My Rewards Points.
  • As health requirements are subject to change without notice, My Rewards Points recommends that you verify health requirements with the appropriate consulate prior to departure. It is also your responsibility to consult your physician for current recommendations on inoculations before you travel internationally, and to ensure that you meet all health entry requirements and follow all medical guidance related to your trip.
  • By offering My Rewards Points to particular destinations, My Rewards Points does not represent or warrant any travel as advisable or without risk, and as such are not liable for damages or losses that may result from travel to such destinations.
  • Travel insurance is not included in any travel reward redemptions. It is the members' responsibility to check for eligibility of insurance coverage with their respective insurance companies and/or credit card companies. My Rewards Points can not be held responsible in the event that a claim needs to be made.
  • Refunds can only be credited to the original payment card used. Refunds will be processed within 14 days of the applicable cancellation fees being paid.
  • Refunds are not available for partially used flight booking tickets, hotel stays, car rentals or activities bookings
  • For bookings made using My Rewards Points that have subsequently expired, the expired Miles will be forfeited and not credited back in the event of a cancellation.
  • Failure to travel or cancel travel bookings within the required timeframe will result in the travel booking being forfeited. Forfeited travel bookings are no longer valid and are non refundable.
  • My Rewards Points travel rewards bookings must be made online at www.airmilesme.com.  In the event of an identified web site outage or technical error, offline bookings may be facilitated for travel within 7 days of the time of booking.  Offline bookings are not a service offered by the My Rewards Points in any other circumstance.
  • The airlines, hotels, car rental companies and other reward suppliers providing travel or other services are independent contractors and not agents or employees of My Rewards Points. My Rewards Points accepts no responsibility for any loss from or related to travel cancellation or delay, loss or damage to luggage or other property, personal accident or sickness suffered while travelling, refund charges or any other circumstances arising from spending of My Rewards Points outside the control of My Rewards Points.
  • My Rewards Points is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any suppliers.

11. Flight Rewards

  • A minimum spend of 30,000 My Rewards Points per booking is required.
  • Flight bookings are subject to airline seat availability and applicable fare rules.
  • Flight prices apply for the whole flight ticket and include the airfare, airport taxes (where such taxes are payable at the point of payment), duties and charges (including government and other taxes). They do not include the airport taxes that are payable upon departure or arrival directly at certain airports.
  • Tickets cannot be redeemed for unaccompanied minors. Tickets can only be redeemed for passengers under the age of 17 if a ticket for an accompanying adult over the age of 17 is being redeemed at the same time. Child and/or infant tickets cannot be booked separately and/or be added on to an existing booking at a later stage.
  • Flight bookings are non-transferable.
  • The maximum number of tickets that can be redeemed per booking is nine (9). However, please note that some airlines may have their own restrictions.
  • Flight reward bookings cannot be booked for open ended tickets. Dates for all flight bookings have to be confirmed when making the flight reward booking.
  • We are unable to hold a flight reward booking on a members behalf. Flight reward tickets must be ticketed at the time of booking.
  • In some cases, flight bookings are eligible to collect airline frequent flyer programme points. It is the passengers’ responsibility to contact the airline directly to inquire about eligibility and ensure frequent flyer points are collected from eligible and participating airlines.
  • For flight bookings, date changes, airport changes, re-routing and ticket upgrades are permitted based on airline terms & conditions. The applicable airline fees and My Rewards Points fees are payable by a Visa or MasterCard credit card only.
  • Each passenger must have a valid passport as part of the flight reward booking process.
  • When making a flight reward booking, the name(s) provided at the time of booking must be the full name of the person(s) travelling, as it appears on their passport.
  • Proof of identity will be required at check-in.
  • Electronic tickets will be issued and sent to the members registered email address.
  • My Rewards Points is not responsible for the fulfillment of special requests (e.g. meal choices, seat allocation, special assistance). The member will need to contact the airline directly for all special requests.
  • It is the members' responsibility to check for updates regarding any changes in flight timings. My Rewards Points cannot be held responsible for communicating any updates related to flight reward bookings.

12. Hotel Rewards

  • A minimum spend of 14,000 My Rewards Points per hotel booking is required.
  • Hotel bookings are subject to the terms and conditions imposed by the hotel.
  • Hotel booking prices apply for the room stay only unless specified otherwise at the time of booking. All additional charges are the liability of the primary/lead guest and payable to the hotel directly.
  • Hotel bookings must be booked in the name of the primary/lead guest who should be at least 18 years of age at the time of check-in.
  • Hotel bookings are non-transferable.
  • Only one (1) hotel booking can be made per redemption. The maximum number of rooms that can be booked per redemption is three (3) rooms. The maximum number of occupants that can be booked per room is subject to room restrictions as defined by a specific hotel.
  • A deposit payment may be required by the hotel at the time of check-in. The amount will be determine by the hotel depending on the applicable room rate and the duration of the stay. The deposit payment can be made via credit card or in cash.
  • Expenses incurred during the hotel stay such as telephone charges, pay television, meals (unless specified), laundry, room service, mini bar, tips etc. are additional costs which must be paid directly to the hotel at the time of check-out.
  • Check-in and check-out times are as per the hotel terms and conditions.
  • We are unable to hold a hotel reward booking on a members behalf. Hotel rewards vouchers will be issued at the time of booking.
  • In some cases, hotel bookings are eligible to collect hotel loyalty programme points. It is the members' responsibility to contact the hotel directly to inquire about eligibility and ensure loyalty points are collected from eligible and participating hotels.
  • "After the hotel booking has been confirmed changes or cancellations can only be made if permitted within the hotel rules of the booking and charges will apply, payable by a Visa or MasterCard credit card only.
  • For all hotel bookings, an amendment request will require a cancellation of the original booking, and submitting an entirely new online booking by the member. In these circumstances, rates and room availability will be subject to hotel inventory rules applicable for the period. Best efforts will be made to secure same rates but this cannot be guaranteed."
  • A valid photo identification will be required at the time of check-in for each occupant of a hotel room booking.
  • Hotel booking confirmation and voucher will be issued and sent to the member's registered email address.
  • Special requests (e.g bed type, honeymoon/anniversary, room location, early check-in, late check-out etc.) should be requested with the hotel directly and are subject to availability at the time of check in and at the hotel discretion. My Rewards Points and/or the hotel cannot confirm these concessions at the time of booking.
  • It is the members' responsibility to provide the hotel with updates regarding any changes in check-in timing, should they occur.

13. Car Rental Rewards

  • A minimum spend of 14,000 My Rewards Points per booking is required.
  • Car Rental bookings are subject to the terms and conditions imposed by the supplier. These include the possession of a valid driver's license, the satisfaction of minimum age requirements and the making of arrangements with respect to payment of a security deposit and any additional charges. The rental party must satisfy all rental qualifications and requirements at the time of pick-up.
  • Car rental booking prices include the cost of the vehicle rental and exclude any additional charges such as a security deposit, fuel, taxes, insurance, government and other surcharges, which are payable directly to the car rental company.
  • The main driver must satisfy the minimum age requirement of the car rental company - for most car hire companies, the age requirement is between 21 and 70 years old. Drivers under 25 or over 70, may be required to pay an additional fee, plus taxes.
  • Car rental bookings are non-transferable.
  • Only one (1) car rental booking can be made per redemption.
  • "A deposit payment will be required by the supplier at the time of pick-up. For some car rental companies, this amount will be be made known at the car hire counter.
  • The main driver must be in a possession of a credit card in their own name when picking up the car. The credit card must have enough available funds to cover the excesses/deposits amount (which will be blocked on the card for the duration of the rental). The credit card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter. Cash and debit cards are not accepted."
  • Drivers are responsible for all toll fees, congestion charges, speeding tickets, parking fines and traffic fines - and all associated administration costs.
  • Pick-up and drop-off times are defined upon booking and car availability was selected and booked accordingly. Your rental vehicle is usually available for pick up up to half an hour early but this cannot be guaranteed. Any changes to pick-up/drop-off time is subject to availability - if these changes known in advance, this may require a booking amendment subject to rates, availability and change fees.
  • We are unable to hold a car rental reward booking on a members behalf. Car rewards vouchers will be issued at the time of booking.
  • In some cases, car rental bookings are eligible to collect car rental loyalty programme points. It is the members' responsibility to contact the supplier directly to inquire about eligibility and ensure loyalty points are collected from eligible and participating car rental companies.
  • "After the car rental booking has been confirmed, changes or cancellations can only be made if permitted within the car rules of the booking and charges will apply,  by a Visa or MasterCard credit card only.
  • For some car rental suppliers, an amendment request will require a cancellation of the original booking, and submitting an entirely new online booking by the member. In these circumstances, rates and car availability will be subject to car inventory rules applicable for the period. Best efforts will be made to secure same rates but this cannot be guaranteed."
  • The main driver and any additional drivers will need to provide a valid driving license in their name. An international driving license may be required. A passport or identity card will also be required at the rental counter.
  • Car rental confirmation and voucher will be issued and sent to the member's registered email address.
  • Special requests should be requested directly with car rental provider and are subject to availability at the time of pick-up and at the car rental provider discretion.
  • It is the members' responsibility to provide the car rental company with updates regarding any changes in pick-up timings, should they occur.

14. Activities Rewards

  • A minimum spend of 7,000 My Rewards Points per booking is required.
  • Activity bookings are subject to the terms and conditions imposed by the activities supplier.
  • "The price of each Product will be quoted on a per-person basis, unless otherwise specified.
  • Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by My Rewards Points. Price quotations are subject to change without notice, until a Booking has been made.
  • Inclusions are determined by the Supplier. Prices do not include tips/gratuities; passport and visa fees; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food that the Supplier has not specifically stated are included."
  • By making a Booking, you warrant that you are at least 18 years of age, that you possess the legal authority to enter into both this binding agreement and a binding agreement with the Supplier, to use the Services, to purchase the Product, and that all information you supply is true and accurate. You further agree that you will use the Platform to make only legitimate Bookings for you and/or others for whom you are legally authorized to act.
  • Activities bookings are non-transferable.
  • Only one (1) activity booking can be made per redemption.
  • Unless the Supplier has otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
  • Timings of the activity booked are calculated in accordance with the time zone of the Experience.
  • We are unable to hold an activity reward booking on a members behalf. Activity reward vouchers will be issued at the time of booking.
  • In some cases, activity bookings are eligible to collect activity loyalty programme points. It is the members' responsibility to contact the activity/tour/experience venue directly to inquire about eligibility and ensure loyalty points are collected from eligible and participating activity/tour/experience venue.
  • Once an activity has been booked and purchased, your booking cannot be changed or cancelled with a refund.
  • A valid photo identification will be required at the time of check-in for each participant of an activities booking.
  • An activities booking confirmation and voucher will be issued and sent to the member's registered email address
  • Special requests should be requested directly with activities provider and are subject to availability and at the activities provider discretion.
  • It is the members' responsibility to provide the activity company with updates regarding any changes in pick-up timings, should they occur.

15. Amendments and Cancellations on Flight Bookings

  • Amendments and cancellations can only be made if permitted within the terms and conditions of the travel booking from the airline. If your travel plans change and you must cancel your booking, please contact the My Rewards Points Travel Support team as early as possible. If you do not cancel in advance you may also incur a “no-show” fee in addition to any other supplier fees charged. 
  • Fare rules should be checked at the time of booking.  Please refer to the full terms and conditions of the airline which can be found before you submit your booking.
  • Amendments and cancellations must be made by calling the My Rewards Points Travel Support Team, between 9am and 6pm UAE time, Saturday to Thursday, and at least 1 working day prior to date of flight departure.
  • In the event that amendments or cancellations are made directly with the airline, My Rewards Points will be unable to subsequently change, cancel or refund your booking. 
  • An amendment fee of OMR 18 applies to each amendment, per passenger, for flight bookings paid using miles only or miles + cash. This fee is in addition to any fees applied by the applicable airline.
  • A cancellation fee of OMR 18 applies to each cancellation, per passenger, for flight bookings paid using miles only or miles + cash. This fee is in addition to any fees applied by the applicable airline.
  • An amendment fee of OMR 1.24 applies to each amendment, per passenger, for flight bookings paid using cash only . This fee is in addition to any fees applied by the applicable airline.
  • A cancellation fee of OMR 1.24 applies to each cancellation, per passenger, for flight bookings paid using cash only. This fee is in addition to any fees applied by the applicable airline.
  • Refunds can only be credited to the original payment card used. Refunds will be processed within 14 days of the applicable cancellation fees being paid.
  • Any amendment or cancellation fees imposed by the flight provider must be paid by a Visa or MasterCard credit card only.
  • For flight bookings, date changes, airport changes, re-routing and ticket upgrades are permitted. The applicable airline fees and My Rewards Points fees are payable by a Visa or MasterCard credit card only.
  • In instances where amendments result in a higher price customers must pay the additional cost as money with a Visa or MasterCard credit card only.  In instances where amendments result in a lower price, a refund will be provided.
  • In the event of any permitted cancellations, all applicable cancellation fees must be paid with a Visa or MasterCard credit card prior to any refund being provided. 
  • For bookings made using My Rewards Points that have subsequently expired, the expired Miles will be forfeited and not credited back in the event of a cancellation.
  • Failure to travel or cancel a travel reward booking within the required timeframe will result in the travel booking being forfeited. Forfeited travel bookings are no longer valid and are non refundable.
  • Refunds are not available for partially used flight booking tickets, hotel stays, car rentals or activities.
  • My Rewards Points accepts no responsibility for any loss from or related to travel cancellation or delay, loss or damage to luggage or other property, personal accident or sickness suffered while travelling, refund charges or any other circumstances arising from spending of My Rewards Points outside the control of My Rewards Points. The airlines, hotels, car rental and other reward suppliers providing travel or other services are independent contractors and not agents or employees of My Rewards Points.
  • My Rewards Points has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeur.

16. Amendments and Cancellations on Hotel Bookings

  • Amendments and cancellations can only be made if permitted within the terms and conditions of the booking as specified by the hotel. If your travel plans change and you must cancel your booking, please contact the My Rewards Points Travel Support team as early as possible. If you do not cancel in advance you may also incur a “no-show” fee in addition to any other supplier fees charged.  The supplier cancellation fees are detailed in your booking voucher. 
  • All hotel booking amendments are treated as a cancellation and will require a new booking to be made online.
  • Hotel cancellation rules should be checked at the time of booking.  Please refer to the terms and conditions before you submit your booking.
  • Cancellations must be made by calling the My Rewards Points Travel Support Team, between 9am and 6pm UAE time, Saturday to Thursday, and at least 1 working day prior to date of check-in date.
  • In the event that amendments or cancellations are made directly with the hotel, My Rewards Points will be unable to subsequently change, cancel or refund your booking. 
  • A cancellation fee of OMR 18 applies to each cancellation, for hotel bookings paid using miles only or miles + cash. This fee is in addition to any fees imposed by the hotel.
  • A cancellation fee of OMR 1.24 applies to each cancellation for hotel bookings paid using cash only. This fee is in addition to any fees imposed by the hotel.
  • Refunds can only be credited to the original payment card used. Refunds will be processed within 14 days of the applicable cancellation fees being paid.
  • Any cancellation fees imposed by the hotel provider must be paid by a Visa or MasterCard credit card only.
  • The applicable hotel cancellation fees and My Rewards Points fees are payable by a Visa or MasterCard credit card only.
  • In the event of any permitted cancellations, all applicable cancellation fees must be paid with a Visa or MasterCard credit card prior to any refund being provided. 
  • For bookings made using My Rewards Points that have subsequently expired, the expired Miles will be forfeited and not credited back in the event of a cancellation.
  • Failure to travel or cancel a travel reward booking within the required timeframe will result in the travel booking being forfeited. Forfeited travel bookings are no longer valid and are non refundable.
  • Refunds are not available for partially used flight booking tickets, hotel stays, car rentals or activities.
  • My Rewards Points accepts no responsibility for any loss from or related to travel cancellation or delay, loss or damage to luggage or other property, personal accident or sickness suffered while travelling, refund charges or any other circumstances arising from spending of My Rewards Points outside the control of My Rewards Points. The airlines, hotels, car rental and other reward suppliers providing travel or other services are independent contractors and not agents or employees of My Rewards Points.
  • My Rewards Points has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeur.

17. Amendments and Cancellations on Car Rental Bookings

  • Amendments and cancellations can only be made if permitted within the terms and conditions of the booking as specified by the car rental provider. If your travel plans change and you must cancel your booking, please contact the My Rewards Points Travel Support team as early as possible. If you do not cancel in advance you may also incur a “no-show” fee in addition to any other supplier fees charged.  The supplier cancellation fees are detailed in your booking voucher. 
  • All car booking amendments are treated as a cancellation and will require a new booking to be made online.
  • Car booking cancellation rules should be checked at the time of booking.  Please refer to the terms and conditions before you submit your booking.
  • Cancellations must be made by calling the My Rewards Points Travel Support Team, between 9am and 6pm UAE time, Saturday to Thursday, and at least 1 working day prior to date of vehicle pick-up date.
  • In the event that amendments or cancellations are made directly with the car rental company, My Rewards Points will be unable to subsequently change, cancel or refund your booking. 
  • A cancellation fee of OMR 18 applies to each cancellation, for car bookings paid using miles only or miles + cash. This fee is in addition to any fees imposed by the hotel.
  • A cancellation fee of OMR 1.24 applies to each cancellation for car bookings paid using cash only. This fee is in addition to any fees imposed by the hotel.
  • Refunds can only be credited to the original payment card used. Refunds will be processed within 14 days of the applicable cancellation fees being paid.
  • Any cancellation fees imposed by the car rental provider must be paid by a Visa or MasterCard credit card only.
  • The applicable car cancellation fees and My Rewards Points fees are payable by a Visa or MasterCard credit card only.
  • In the event of any permitted cancellations, all applicable cancellation fees must be paid with a Visa or MasterCard credit card prior to any refund being provided. 
  • For bookings made using My Rewards Points that have subsequently expired, the expired Miles will be forfeited and not credited back in the event of a cancellation.
  • Failure to travel or cancel a travel reward booking within the required timeframe will result in the travel booking being forfeited. Forfeited travel bookings are no longer valid and are non refundable.
  • Refunds are not available for partially used flight booking tickets, hotel stays, car rentals or activities.
  • My Rewards Points accepts no responsibility for any loss from or related to travel cancellation or delay, loss or damage to luggage or other property, personal accident or sickness suffered while travelling, refund charges or any other circumstances arising from spending of My Rewards Points outside the control of My Rewards Points. The airlines, hotels, car rental and other reward suppliers providing travel or other services are independent contractors and not agents or employees of My Rewards Points.
  • My Rewards Points has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeur.

18. Travel Booking Amendments and Cancellations on Activity Bookings

  • Amendments and cancellations can only be made if permitted within the terms and conditions of the booking as specified by the activities provider. If your travel plans change and you must cancel your activities booking, please contact the My Rewards Points Travel Support team as early as possible. If you do not cancel in advance you may also incur a “no-show” fee in addition to any other supplier fees charged.  The supplier cancellation fees are detailed in your booking voucher. 
  • All activities booking amendments are treated as a cancellation and will require a new booking to be made online.
  • Activities booking cancellation rules should be checked at the time of booking.  Please refer to the terms and conditions before you submit your booking.
  • Cancellations must be made by calling the My Rewards Points Travel Support Team, between 9am and 6pm UAE time, Saturday to Thursday, and at least 1 working day prior to date of vehicle pick-up date.
  • In the event that amendments or cancellations are made directly with the activities company, My Rewards Points will be unable to subsequently change, cancel or refund your booking. 
  • A cancellation fee of OMR 18 applies to each cancellation, for activities bookings paid using miles only or miles + cash. This fee is in addition to any fees imposed by the hotel.
  • A cancellation fee of OMR 1.24 applies to each cancellation for activities bookings paid using cash only. This fee is in addition to any fees imposed by the hotel.
  • Refunds can only be credited to the original payment card used. Refunds will be processed within 14 days of the applicable cancellation fees being paid.
  • Any cancellation fees imposed by the car rental provider must be paid by a Visa or MasterCard credit card only.
  • The applicable activities cancellation fees and My Rewards Points fees are payable by a Visa or MasterCard credit card only.
  • In the event of any permitted cancellations, all applicable cancellation fees must be paid with a Visa or MasterCard credit card prior to any refund being provided. 
  • For bookings made using My Rewards Points that have subsequently expired, the expired Miles will be forfeited and not credited back in the event of a cancellation.
  • Failure to travel or cancel a travel reward booking within the required timeframe will result in the travel booking being forfeited. Forfeited travel bookings are no longer valid and are non refundable.
  • Refunds are not available for partially used flight booking tickets, hotel stays, car rentals or activities.
  • My Rewards Points accepts no responsibility for any loss from or related to travel cancellation or delay, loss or damage to luggage or other property, personal accident or sickness suffered while travelling, refund charges or any other circumstances arising from spending of My Rewards Points outside the control of My Rewards Points. The airlines, hotels, car rental and other reward suppliers providing travel or other services are independent contractors and not agents or employees of My Rewards Points.
  • My Rewards Points has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeur.

19. Your privacy

  • As the operator of the My Rewards Points programme we recognise your trust is fundamental to the value of the programme, therefore we are committed to protecting your privacy.
    Protecting the privacy and confidentiality of your personal information has always been a fundamental principle in our relationship with you, our partners and reward providers.
    This privacy commitment demonstrates how we will ensure the confidentiality and privacy of the information you entrust us with.
  • What information will we use?
    By participating in the My Rewards Points Programme, we will collect and use information about you within your account. This information includes your registration details, information about the use of your HSBC Premier, Advance and Platinum credit cards, shopping purchases and other information that you give us (together "your information").
    This information will allow us to administer the My Rewards Points programme - including the management of member accounts, to accurately record and update Rewards Points balances including spending of Rewards Points.
    Periodically you may be asked to provide additional personal information via market research or surveys. Your ‘member information’ is processed and stored in secure and confidential databases in Dubai, UAE. If you choose not to provide this information, it will not affect your ability to collect or spend Rewards Points.
  • How will your information be used?
    Your information may be analysed to see how you use the My Rewards Points programme, to understand your shopping behaviour and to send you) information and offers for the products or services which are most likely to interest you.
    You automatically agree to receive these communications in order to enjoy the benefits of participating in My Rewards Points programme.
  • Who will we share your information with?
    We will only share your information within HSBC, My Rewards Points programme and with companies participating with My Rewards Programme.
  • We protect your information, our business depends on it.
    We do not give, rent or sell member lists from the My Rewards Programme to any organisation or individual other than business units of HSBC, reward providers and companies contracted to process and manage your transactions, Rewards Points spend requests and communications.
    You may contact us by logging into our website or by contacting the My Rewards Points customer service centre. We may record your calls to check the quality of our services for training, audit or security purposes.
  • Opt Out
    If you do not wish to receive marketing or promotional communications in electronic, printed or verbal format, simply update your account details at www.myrewardspoints.com or write to contacteoman@myrewardspoints.com. Your ability to collect or spend Rewards Points will not be affected. Once you have opted out, you will not be notified of any special offers or promotions. This opt out is not applicable to communications relating to the management of your account, changes to the programme or the holding companies.
    You may contact us by logging into our website or by contacting the My Rewards Points customer service centre.