Cancellations must be made up to 72 hours prior to flight departure time by calling the Rewards Points Customer Service Centre on +2 02 27394050 between the hours of 8am to 5pm (egypt time) from Sunday to Thursday, excluding Government and National holidays. A cancellation fee of 730 EGP plus airline charges applies per person. We accept Visa or MasterCard credit cards. Upon receipt of the cancellation fees, the Rewards Points and any monies paid will be fully refunded within 14 working days.
Even if a member's Rewards Points account becomes active, they remain a My Rewards Points member. This means their HSBC Premier, Advance or Platinum credit card, and my rewards Points account remain valid, so they do not need to re-enroll in the programme the next time they want to collect Rewards Points.
Flight Reward prices apply for the whole flight ticket and include the airfare, booking fee, airport taxes, duties and charges (including government and other taxes).
Following the booking of your Air Reward, all flight updates will be communicated to you directly from the airline you have chosen to fly with. We advise you to check flight timings at least 24 hours prior to departure.
If Rewards Points are refunded for any reason the expiry will still be based on the original date they were credited to the Rewards Points account. So if the points would have expired had they not be redeemed and they are then refunded, the same amount of points will automatically expire as soon as they are refunded.
In some cases, Air Rewards are eligible to earn airline frequent flyer programme points - it is your sole responsibility to ensure frequent flyer points are collected from eligible and participating airlines
In the event of no-shows, the Air Rewards ticket will become forfeited. Forfeited tickets are not valid for travel and are non-refundable. However, eligible taxes can be refunded to your payment card upon request.
Most loyalty programmes have expiry policies and across the region, Skywards have a similar 3 year expiry policy, Qatar Airways have a 5 year policy and Shukran points are valid for 24 months. To ensure Rewards Points Member accounts stay active, all it takes is one qualifying transaction (either by earning or using Points) every 15 months and the Points must be used within 3 years following the date credited to the Rewards Points account.