Following the booking of your Air Reward, all flight updates will be communicated to you directly from the airline you have chosen to fly with. We advise you to check flight timings at least 24 hours prior to departure.

My Rewards Points can only be refunded up to 30th June 2023the expiry of those Reward Points will still be based on the original date they were credited to the Rewards Points account. However due to the closure of the MRP Oman Programme all My Reward Points will expire after 30th June 2023.

My Reward Points refunds related to the cancellation and amendment of travel rewards can only be processed until 30 June 2023, while credit card refunds can only be processed until 16th August 2023.

In some cases, Air Rewards are eligible to earn airline frequent flyer programme points - it is your sole responsibility to ensure frequent flyer points are collected from eligible and participating airlines

In the event of no-shows, the Air Rewards ticket will become forfeited. Forfeited tickets are not valid for travel and are non-refundable. However, eligible taxes can be refunded to your payment card upon request.

A minimum spend of 30,000 My Rewards Points per booking is required, so tickets for multiple passengers can be booked at the same time. Bookings can be paid for fully with My Rewards Points, a combination of My Rewards Points and cash and Cash only. Any cash amount is payable with a Visa or MasterCard credit card only.

Travel rewards can be booked for members themselves or for anyone else they choose, provided the traveler/s have the relevant documentation and identification to utilize the booking. Once a booking is made with a registered name, the traveler’s name cannot be changed. Infant tickets must be booked at the same time as the accompanying adult ticket is redeemed. Infants cannot be booked separately and or added on to an existing booking at a later stage.

No. All outbound and return flights must be booked and confirmed at the time of booking.

No. Due to the closure of the MRP Oman programme all My Reward Points will expire, and members will no longer have access to this programme